Interested in a hair try-on? Cool! Here are the terms & conditions, summarized, but all the official terms are also listed below.
How it All Works!
1) You must live in the United States and have an address that is not a P.O. box.
2) You may choose up to 3 pieces for each try-on. Each piece will be detoxed before your use. 🙂
3) At the time of shipment, you will be charged the cost of shipping (includes USPS shipping to you, insurance in some instances, and return shipping). You also authorize us to charge you for up to 100% of the item’s retail price, on top of the shipping costs you have already paid, in the event the item(s) is/are not returned within 10 business days of shipping.
If the items are not returned by business day 10 and you have not made previous arrangements with us (and you have not obtained approval), you will be charged 100% of the listed retail price that is located on the item’s page on the Try-On Shop. If the items are not returned by business day 15, we are presuming you have kept the items. If the items are returned past business day 10 through business day 15, you will be refunded the retail price that has been charged less a $25 late fee for each business day late. The maximum you will ever be charged is 100% of each item’s retail price plus the original shipping fee. Once the retail price has been charged, even if the item is returned after business day 15, any refunds, if given, are at my sole discretion.
Example 1: Sally borrows from the Try-On Shop 3 pieces valued at $100, $200 and $500 and has instructions to return them by August 1. She does not contact Lauren to ask for approval to return the pieces later than August 1. After business day 10, Sally is charged $800 to the card she placed the order with or to any other payment card included in her account information that she has provided to us. Sally never returns the pieces, and the $800 charge remains.
Example 2: Sally borrows from the Try-On Shop 3 pieces valued at $100, $200 and $500 and has instructions to return them by August 1. She does not contact Lauren to relay that the pieces will be returned late. After business day 10, Sally is charged $800 to the card she placed the order with or to any other payment card included in her account information that she has provided to us. Sally returns the pieces on August 3. Sally is then refunded $750, which is the initial $800 charge less two late fee charges since the pieces were returned two business days late.
Example 3: Sally borrows from the Try-On Shop 3 pieces valued at $100, $200 and $500 and has instructions to return them by August 1. She contacts Lauren to get approval to return them on August 2, as there has been a family emergency and she cannot get to the post office in time. Lauren approves the delay, and Sally’s card is not charged.
4) You agree to treat the items with care. Hair is meant to be tried on and assessed, however, it is not meant to be wet, washed, styled, or worn out of the house. Feel free to try it on and re-part it, but the item should be returned in the same condition you received it.
Any questions? Send a note to lauren at cornerofhopeandmane dot com. If you are a current member, please use the Community-specific email address for questions.
TERMS OF SERVICE
This website is operated by LCHM Group, LLC/cornerofhopeandmane.com. Throughout the site, the terms “we”, “us” and “our” refer to LCHM Group, LLC/cornerofhopeandmane.com. LCHM Group, LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
Rental Terms and Conditions
The following additional conditions apply to the rental of any Product between a member of the Corner of Hope and Mane Community and LCHM Group, LLC/Cornerofhopeandmane.com.
Location. The hair try-on program is only available to those in the United States.
Total Fee. The Total Fee for your order will be the cost of shipping for your order – this cost includes USPS shipping to you, in some instances insurance, as well as a return label for you to ship the item(s) back. When you place your rental order for a Product, you authorize us to charge your payment card for the Total Fee. We will charge your payment card the amount of the Total Fee (shipping) when your order is ready to ship. In addition, by placing a rental order for a Product, you authorize us to charge your payment card in the event that the item(s) is/are not returned within 10 business days from the day of shipment for an amount equal to the original retail value of the Product (when new), or the market value of the Product, as determined in our sole discretion, plus applicable sales taxes.
Return Packaging. With delivery of the Product, we will provide you with a pre-paid, pre-addressed USPS return shipping label as well as instructions for your use in returning the Products to us (“Return Packaging”).
Receipt of the Products. Upon delivery, you bear responsibility for the Product(s). You acknowledge that a Secure Shipping Address is highly recommended. A Secure Shipping Address means a location where you can physically receive Product(s). In the event that an unsecure shipping address is provided, we are not liable for Products left unattended. Furthermore, you acknowledge that providing anything other than a Secure Shipping Address may result in delivery delays or additional delivery fees for which we will not be liable. Signatures are waived on all of our packages unless you otherwise specify that you would like to sign for a package. Thus, our shipping partners will leave items on your door step, side entrance, etc. We do not ship to PO Boxes. If an item per tracking shows that it has been delivered by our carrier then the customer is responsible for the package at that time. The customer will be responsible for any lost or stolen packages.
Use of the Products. You agree to treat the Products with great care. Our products are meant to be used in limited capacity such as for trying on, assessing hair fibers and colors, etc. You agree to utilize the provided liners/wig caps while trying on the Products. Products are not meant to be wet/washed, styled, or worn out of the house. You are responsible for any loss, destruction, or damage to the Products, beyond reasonable wear and tear, regardless of the cause or reason for said damage. Reasonable wear and tear encompasses minor tangling or frizzing of the hair fibers in most cases, however, the determination of whether any damage to the Products qualifies as reasonable wear and tear will be made by us in our sole discretion. If you return a Product that is damaged beyond reasonable wear and tear, you agree that we shall charge you, and you shall pay, for the price for replacing the Product, as determined in our discretion, up to 100% of the retail value or market value for the Product, plus applicable sales taxes.
Return of the Products; Extensions. You agree to return the Products to us in the Return Packaging on or before the Return Date, which will be identified in the invoice or package for your order. An extension may be granted at Lauren/LCHM Group’s sole discretion.
Payment of 100% Retail Value or Market Value. We will not charge you for more than an amount equal to 100% of the retail value or market value for all Products in the order plus the Total Fee (shipping), in the aggregate, for any charges arising under these Rental Terms and Conditions. If you pay us an amount equal to 100% of the retail value or market value of all Products in the order under these Rental Terms and Conditions and you still possess the Product, then the Product is yours to keep, though on an “AS IS” basis and without warranty of any kind. The retail price for a Product can be found in the Product’s description on the product page. Once the retail price has been charged, even if the item is returned, any refunds, if given, are at our sole discretion. This fee will be charged immediately after business day 10, if the product is not returned and thus deemed late. A refund will be given through business day 15, less any late fees noted in the immediately proceeding section of these terms, if the items are returned.
Late Fees. If you have not returned a Product by the 10-business-day return date of the Product, your order will be considered a non-return and we will charge your payment card or any other card we have on file the retail value or market value of each Product as set forth in these Terms and Conditions. If you return the Products after your card has been charged for the retail value or market value, you are eligible for a refund of that value, less $25 for each business day late, through five (5) business days after the return date for the Product (business day 15).
Late Fees in Addition to Total Fees. Any late fees or other charges payable by you pursuant to these Rental Terms and Conditions shall be in addition to the Total Fee (shipping) and the Total Fee (shipping) shall not count towards the limitations on late fees described herein.
Lost Return Packaging. If you lose the Return Packaging, please contact us right away. We do have your prepaid return shipping label on file and can easily email it to you for you to print out and use by the expected return date. We do ask that you use our return shipping labels with USPS instead of shipping back a different method so that we can continue to track the items through our system and so that we are guaranteed that they will arrive within our allotted shipping time blocked on our calendar and to our correct package delivery address. We will not be liable for any late fees or additional fees or costs involved in shipping if you return a Product or Products by means other than the Return Packaging.
Correct Products. We will deliver the Products you ordered, except in the rare event that the Product is damaged beyond repair or is otherwise unavailable. In such event, we will use reasonable efforts to notify you that the Product is unavailable. If we are able to reach you, you will be entitled to choose any available rental Product to replace the unavailable Product. If we are unable to reach you, you acknowledge that we will cancel the order and refund any amount already paid by you as a Total Fee (shipping).
Clean and Ready to Wear. The Products will be cleaned prior to shipping. We detox each hairpiece and inspect each Product with the utmost care, but use of the Product is at your own risk and we shall not be held liable for any health-related complaints associated with any Product.
Condition. Items will be brand new, like new, excellent used condition, or very good used condition. These items may have been pre-worn and may not be brand new, so may have minor flaws present.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 – PERSONAL INFORMATION
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall hopeandmane, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless cornerofhopeandmane.com and LCHM Group, LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 3773 Howard Hughes Parkway 500S, Las Vegas Nevada US 89169.
SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at email@example.com.